Possible errors during usage and QR code scanning and the steps to take

QR code error

This error can occur under the following circumstances:

  • QR code is invalid – Meaning that during the login procedure there was an error in the communication – Sollution is to restart the applications, login and try again
  • Timestamp sa QR code timestamp is off sync with more then 60 sec – Meaning that the time on the QR generator and th scanning device are out of sysc – Sollution – Update the time on the devices

For any advice and questions please contact our support on

You can also take a lok at our FAQ page.

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